🚛City Services

Resident of Upper Monroe can access most city services through the Southeast Quadrant Neighborhood Service Center (NSC). Your point of entry is a simple phone call to 585-428-7640 or 311.

Start Here

Do you have a specific question or concern for the City of Rochester?

The first step is to call the Southeast Quadrant Neighborhood Service Center (NSC) at (585) 428-7640 OR just dial 311.

To see a list of most, if not all City services go <HERE>

Southeast Quadrant Neighborhood Service Center (NSC)

John McMahon, Administrator - (585) 428-7640

320 N Goodman Street - Suite 209 Rochester, NY 14607

Learn about the Southeast NSC <HERE>

Learn about the Southeast NSC team <HERE>

PERMITS

Driveways, fences, plumbing, electrical all commonly require a permit BEFORE you begin work. Either you can complete the forms or you can ask your contractor to do so for you.

Even if all you are doing is replacing a driveway or a fence exactly as it has been before, you almost certainly need a NEW PERMIT. Don't believe it? Call before you start: 585-428-7640.

NOTE: If your contractor agrees to apply for a Permit on your behalf ask to see the official permit document before work begins and be sure to get the final approval document from the City after the work has been completed and inspected by the City. Save the final approval document with your permanent property records. You'll need it when you sell. (The permit document is NOT the same as the final approval document.)

Don't say we didn't warn you!