# City Services

<figure><img src="/files/eOnYtR6Oi9sM09jn2xQW" alt=""><figcaption></figcaption></figure>

## **Start Here**

#### **Do you have a specific question or concern for the City of Rochester?**

The first step is to call the Southeast Quadrant Neighborhood Service Center (NSC) at (585) 428-7640 OR just dial 311.

To see a list of most, if not all City services go <[HERE](https://rochester.portal.us.empro.verintcloudservices.com/site/rochester/services)>

## Southeast Quadrant Neighborhood Service Center (NSC)&#x20;

[John McMahon](mailto:John.McMahon@cityofrochester.gov), Administrator - [(585) 428-7640](<tel:585-428-7640 >)

[320 N Goodman Street - Suite 209\
Rochester, NY  14607](https://goo.gl/maps/FMdLUA9nSXa8du2Y8)

Learn about the Southeast NSC <[**HERE**](https://www.cityofrochester.gov/locations/southeast-neighborhood-service-center)>

Learn about the Southeast NSC team <[**HERE**](https://www.cityofrochester.gov/departments/neighborhood-and-business-development/neighborhood-service-center-quadrant-teams)>

## PERMITS

Driveways, fences, plumbing, electrical all commonly require a permit BEFORE you begin work. Either you can complete the forms or you can ask your contractor to do so for you.&#x20;

**Even if all you are doing is replacing a driveway or a fence exactly as it has been before, you almost certainly need a NEW PERMIT. Don't believe it? Call before you start: 585-428-7640.**

NOTE:  If your contractor agrees to apply for a Permit on your behalf ask to see the official permit document before work begins and be sure to get the final approval document from the City after the work has been completed and inspected by the City. Save the final approval document with your permanent property records. You'll need it when you sell. (The permit document is NOT the same as the final approval document.)

*<mark style="background-color:yellow;">Don't say we didn't warn you!</mark>*

<div><figure><img src="/files/FV3vXGoZe8hc2ZxYqD7j" alt=""><figcaption><p>"Self-Serve Permitting Instructions" document provided by the City of Rochester</p></figcaption></figure> <figure><img src="/files/QzTULWDHoeh2N36Y6b9t" alt=""><figcaption><p>Building Permit Application and Zoning Compliance Request document provided by the City of Rochester</p></figcaption></figure> <figure><img src="/files/xKfBYVIkkbE9yJMQ4dj1" alt=""><figcaption><p>SAMPLE Instrument Survey Map and Notes document provided by the City of Rochester</p></figcaption></figure></div>

You can download a printable version of these pages:

{% file src="/files/Gf0jsV1YOclBAzMQhIO2" %}

### Selected City Departments

* [Mayor's Office](https://www.cityofrochester.gov/departments/mayors-office)
* [Code Enforcement](https://www.cityofrochester.gov/departments/department-environmental-services/enforcement-responsibilities-municipal-code)
* [Business Assistance](https://www.cityofrochester.gov/departments/neighborhood-and-business-development/business-loans-services-and-grants)
* [Real Estate/Housing/City Property](https://www.cityofrochester.gov/departments/division-real-estate/division-real-estate)
* [Planning](https://www.cityofrochester.gov/departments/planning) - [Zoning](https://www.cityofrochester.gov/departments/neighborhood-and-business-development/division-zoning)

The map showing the boundaries of all four NSC Quadrants is <[**HERE**](https://maps.cityofrochester.gov/portal/apps/webappviewer/index.html?id=b437e24a96e9498d9c49214bd1717613)>

<figure><img src="/files/TCohCIsrbvCwsStTuFj1" alt="" width="188"><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://www.uppermonroe.com/city-services.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.