This page will offer information related to the recent catastrophic water main break that took place on Monroe Avenue on Saturday, September 13, 2025. Please check back occasionally for updates.
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In summary, a 36" water main pipe burst underneath Monroe Avenue near the corner of Rosedale Street in front of the Brotherhood of the Cross and Star church <MAP LINK> on Saturday, September 13, 2025.
Some questions and ideas to consider for tenants who may have been impacted.
If your personal belongings have been damaged and you have renters insurance, contact your insurance company before you replace or repair your belongings.
If your building or your apartment was damaged or infiltrated by by water from the incident, contact your landlord or your landlord's property manager to learn more about what is being done. Here are a couple of questions to consider:
Has your landlord or property manager provided you with an explanation of what exactly happened in your building so you can better understand the potential impacts on your health and/or your property?
Has your landlord or property manager discussed a remediation plan with you? For example, is your building/unit being cleaned by a recognized, certified, accredited, or otherwise reputable restoration professionals? If not, why not? What about the timeline?
It's not clear if the City of Rochester will cover any losses. You may want to contact an attorney before taking money out of your pocket to cover losses.
